Frequently Asked Questions

Please note that tvdvdboxset.com is only able to help with general questions related to our site, since all ordering and shipping is handled by Amazon and their Sellers.

For order related information please contact Amazon directly via the "contact us" button in you Amazon account. You would have setup an Amazon account as part of the shopping cart checkout process and would have received emails from Amazon with links to you account and orders.

To view or change orders you've placed at Amazon.com, please visit the "Where's My Stuff?" section of Your Amazon Account. If the order contains items that haven't yet entered the shipping process, you'll be able to modify your shipping and billing information, cancel items from the order, and much more.

For items ordered from Amazon sellers other than Amazon.com (items from Amazon merchants and Marketplace sellers), you must contact the seller to arrange for any changes or returns. You'll find these items--along with links to contact the seller--in the "Completed Orders" section of "Where's My Stuff?" in Your Amazon Account.

UK Customers, please refer to the UK Amazon site.

USA Customers can contact Amazon directly at 1-866-216-1072.

International customers can reach Amazon at 1-206-266-2992.

Please note the following information may change. Please refer back to Amazon.com for more up to date Amazon policy.

General Amazon help

Go to the following link for general
http://www.amazon.com/gp/help/customer/display.html/ref=hy_f_9?ie=UTF8&nodeId=508510

To View or Change An Order

To view or change orders you've placed at Amazon.com, please visit the "Where's My Stuff?" section of Your Amazon Account. If the order contains items that haven't yet entered the shipping process, you'll be able to modify your shipping and billing information, cancel items from the order, and much more.

For items ordered from sellers other than Amazon.com (items from our merchants and Marketplace sellers, such as used items and apparel), you must contact the seller to arrange for any changes or returns. You'll find these items--along with links to contact the seller--in the "Completed Orders" section of "Where's My Stuff?" in Your Amazon Account.

To Return An Order

http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=901888

To Cancel An Order

http://www.amazon.com/gp/help/customer/display.html?nodeId=595034&#preship

As a last resort you can contact us directly and we may be able to help you navigate through your Amazon account.